Conversational marketing technology provider Neolane has announced Ikano Bank as its latest financial services customer in Europe. 
Ikano Bank will implement the Neolane platform to help it boost effectiveness of its marketing communications through building closer, more personalised relationships with its Nordic customers and enabling it to manage cross-channel marketing campaigns. To help define campaign processes, [...]

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Nearly half of UK marketers say they aren’t confident their efforts to gain consumer consent to place cookies on their devices will meet the new requirements of the ePrivacy Directive, research has revealed.  
The finding comes from a survey of more than 150 of the UK’s top marketing agencies, conducted by the UK Direct Marketing [...]

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Poor data management and too much contact with supporters is affecting charitable donations. 
That’s the finding of a study for data asset management specialist The REaD Group, which was looking for ways for charities to increase their fundraising. 
Consumer perception of how charities market their services and the way they use and manage supporter data has changed [...]

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Employment for marketers in the USA is stabilising, according to the latest Bernhart Associates Digital and Direct Marketing Quarterly Hiring Survey shows. 
After a big spike in first-quarter hiring, employers plan to hold firm on staffing in Q2 of 2012.
Jerry Bernhart, major direct and digital marketing recruiter and principal of Bernhart Associates Executive Search, LLC – [...]

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Kara Trivunovic (pictured) tells how good use of email can drive profits
Email as a marketing tool is quite possibly the most powerful one in the box, and used properly can generate a substantial increase in business.
Marketers do not need an Oxbridge study to tell them that driving incremental sales from a current customer costs a [...]

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Reed Business Information has announced it is putting its Australian business publishing and online lead generation businesses up for sale.
One of the largest B2B publishers in the world, the company said the decision to sell the business – which includes titles such as Australian Doctor, Money Management, Australian Mining, B&T and online lead generation business [...]

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The fall-out from the 2008 financial crisis has led to Icelanders considering switching to the Canadian dollar instead of the European currency.
A tiny Nordic country of just of 330,000 people, Iceland is expected to hold a referendum on EU membership early next year. But the euro crisis has shaken confidence in the Union as an [...]

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The current multichannel approach to sales and service must be mirrored by a multichannel approach to communication, says Claire Sporton (pictured), who has advice for the chief customer officer.
There can be no doubt that demand for customer insight is high on the corporate agenda. The number of C-level roles concentrating on understanding the customer experience [...]

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Evidence gathered by the UK Direct Marketing Association (DMA) has revealed the potential financial impact of the draft EU Data Protection Regulation on UK companies involved with data-driven marketing. 
Published by the DMA under condition of anonymity, case studies submitted by eight companies operating in various marketing industry sectors detail how the current formulation of the [...]

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Uptake and usage of social media services remains very high among the British public, but people are now demanding more from these kinds of services – and social media’s potential as a marketing tool has room for improvement. In fact, fresh research from YouGov’s Media Consulting team reveals that, in fact, two in five (41%) of [...]

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