Avinash Kaushik will be the keynote speaker at SES London, taking place February 20-24 at The Queen Elizabeth ll Conference Centre, Broad Sanctuary in London.  
As the ‘digital evangelist’ for Google, he will share his unique perspectives during his welcome session, titled ‘Business Optimisation in a Digital Age’; exploring balancing multimedia channels, grounding your digital [...]

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Picture the scene: you go shopping and, within a few minutes, you find just the item you have been looking for. Even better, it’s on offer – a 70 per cent discount! 
Furthermore, all this has been achieved while surfing your favourite websites . . . and the item is available in your preferred region.
A group [...]

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Delegates planning to attend the annual USA DMA conference and exhibition in October, have the chance to give it more of an international flavour this year.
After the 2011 show, visitors from around the world expressed hopes for less US-focused programming this time. Organisers have responded by asking for ‘best in class’ international case studies to [...]

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David Excell (pictured) discusses what it means to really understand customer buying behaviour
How well do you know your customers?
Not your customer base as a homogenised whole; your individual customers?
With minimal growth forecast throughout most of the industrialised world during 2012, never has it been more important for consumer-facing businesses to initiate direct marketing that delivers [...]

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Businesses, charities, communities and other legal entities need to act fast to avoid missing out on the Internet domain name revolution, warns domain name management specialists, NetNames. 
From, January 12, ICANN, the body that regulates Internet naming conventions, has been open to applications to operate almost any characters after the ‘dot’, replacing conventional domain extensions such [...]

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Luke Griffiths (pictured) forecasts the key digital marketing resolutions for 2012.
Integrate to communicate
Make way for convergence. This will be the overarching trend for 2012 – separate channels will converge into the sea of digital media, all working together to make up one digital hub of communications.
Where channels such as email and mobile have celebrated success [...]

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Graham Kemp explores changes in the world of publishing and discusses how brands can improve communication with consumers via use of relevant content.
The previously genteel world of book publishing has been turned on its head in the last few years by the Internet and the rise of e-books. Music-buying patterns have also changed recently, with [...]

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Benefit your business by delving deeper for real feedback, suggests Roy Kemp (pictured).
If you asked the majority of businesses – wherever they are based in the world – whether they ask their customers if they are satisfied with the products and services with which they are provided, they would probably say ‘Yes!’.
However, if you were [...]

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Spanish postal operator, Correos, has been delving into the influence of social media on the purchasing decisions of consumers in Spain and major global markets.
The study comes as part of Correos’s work with social media communications specialist Territorio Creativo on developing a new digital strategy.
The report underlines the increasing importance of ’social marketing’ – suggesting [...]

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Columnist Doug Sacks rants from the USA. You can argue with him here: doug@focus-worldwide.com
Business seemed to pick up around September. Best results are for those having contracts and business with the federal government. Business in Washington, DC is booming – the rest of the country, not so much. DC building construction is rampant and traffic [...]

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