Conditions of Use

Direct Marketing International Limited – Terms of business

Terms and Conditions and Policies for ordering on our Website

This section contains information on:

• Delivery Times and Charges
• Product Availability
• Payment
• Your Order
• Cancelling your order
• Faulty or incorrectly described goods
• Complaints
• Errors and Omissions
• Copyright

Delivery Times and Charges

DELIVERY

Unless otherwise stated delivery charges are included in the cost of the product and will normally be dispatched within two working days of your order being received. Products that need to be posted to you will normally be dispatched using Royal Mail.

Product Availability

If an item is out of stock, we endeavour to replenish from our supplies as soon as possible and when it arrives will despatch it to you.

Each product page displays an indication as to current availability:

Items out of stock-Usually available within 10 days – subject to Availability, Will be despatched to you as soon as they have been received by us

Payment

We accept all major credit and debit cards, including:

• Visa
• MasterCard
• Maestro
• American Express
• Diners Club

Payments can be made in the following currencies UK Pound Sterling, Euro Dollar and US Dollars

Your Order

After submitting an order via our website we will send you an order acknowledgement by email confirming receipt of your order and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

Acceptance of your order and the formation of a contract between us will take place when the goods you have ordered have been paid in full and dispatched to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation or returns policy.

We reserve the right to not to supply goods and to cancel your order in the event of a pricing error or omission

Cancelling your order

You have the right to cancel your order anytime prior to despatch

Please read the following 2 sections in full to understand how to cancel your order otherwise your refund or product exchange may be delayed.

There are 3 ways to cancel your order:

1. By post to: DMI LIMITED, 7a Queen Street Godalming Surrey GU7 1BA UNITED KINGDOM
2. By phone on +44 (0) 20 7043 9008
3. By email to frontdesk@dmionline.net

If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to DMI Limited at your own risk and cost, therefore, we strongly recommend you use an insured delivery method. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on this website.

• The goods must be returned with all accessories, packaging, instructions, etc and must be in unused condition.
• A proof of purchase must be supplied.
• We will not refund any items that have been specially made to your individual specification or personalised.
• Where we have made a charge for postage, this will be deducted from your refund if the goods have been despatched to you (except within the first 7 days of receiving the order).

Faulty or incorrectly described goods

In the case of faulty or incorrectly described goods we shall, after you have notified us (as described above), either collect the goods from you by courier collection at our cost, or you may return the goods yourself at your own cost and risk, in this case, we strongly recommend you use secure packaging and an insured delivery method.

All goods returned as faulty will be checked and if found to have no fault will be returned to you. No refund will be processed until the returned goods have been received back to us.

Complaints

We value our customers' satisfaction very highly. If you have any complaints regarding your order please email frontdesk@dmionline.net or call +44 (0) 20 7043 9008.

Errors and Omissions

We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please let us know via our Contact Us section.

We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site.

Product photographs are for illustration only, products may differ from those shown. If in doubt please phone or email our Sales team, who will be pleased to advice.

Specifications and product descriptions are for guidance only, cannot be guaranteed accurate. Errors and Omissions accepted.

We reserve the right to withdraw any item from sale, at any point prior to despatch, for whatever reason.

Copyright

The design and text of this site is Copyright DMI LIMITED 2009.

Some product images and product descriptions within this site are Copyright their respective owners. All brand names, logos and trademarks are property of their respective owners.

Direct Marketing International Limited. Registered in England No.6081665. Registered Office: 1 St Marys Street, Ross-On-Wye, Herefordshire, UK, HR9 5HT